Seagate® Rescue

Seagate Have Got Your Back

Peace of mind for when the unthinkable happens.

Data recovery can be costly. That’s why most Seagate® drives now include Rescue Data Recovery Services. Defend your data — and your budget — against unexpected data loss for any mechanical, accidental or natural disaster.

With Rescue Data Recovery Services, you get:

  • Access to a team of world-class data recovery experts
  • One in-lab data recovery attempt
  • An encrypted storage device containing your recovered data if recovery is successful
  • An industry-leading 95% success rate for in-house SSD and HDD data recovery

Understand the Procedure

When data can no longer be accessed in its usual way, it’s time to bring in a recovery expert.

Data recovery is the process of salvaging data from corrupted or damaged storage media devices, such as HDDs, SSDs or flash drives. This corruption could stem from physical damage to the hardware itself or logical damage to the internal filing system. In all scenarios, the objective is the same — copy all files stored within the damaged device to a new, accessible device or restore the original device to working order.

The method by which data is recovered depends on several factors, including the age of the device, the sophistication of the hardware, and the extent of the storage device failure. If the damage is physical in nature, data recovery experts will attempt to repair the device by replacing affected hardware components. In the case of logical damage, specialized software that can clone raw data and copy it to a new device may be employed.

What to Expect

Initiating your claim is easy. Contact Seagate customer support with the details of your data loss. After that, we’ll send you a prepaid shipping label, so you can send your damaged drive to the lab¹.

 

How It Works

Know what to expect with Rescue Data Recovery Services.

Prepaid Shipping

After that, you’ll receive a prepaid shipping label via email.

Status Updates

Follow the status of your case through email updates.

Successful Recovery

We’ll return your data on an encrypted storage device.

Getting Started

Contact Seagate support with details about your claim.

To the Lab

Use the prepaid shipping label to send your damaged drive to the lab.

Recovery Attempt

Allow for up to 15 business days for attempted data recovery.

Unsuccessful Recovery

We’ll destroy your drive in a secure and environmentally friendly manner or return it via mail upon request.

Security Certifications


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1 Rescue Data Recovery Services are not available in all countries.